Client: Enterprise field services org | Services: Custom software, web development
Challenge
Five hundred field technicians relied on outdated tools with poor offline support. Executives lacked real-time visibility into job completion rates.
Delivery
- Responsive web app with offline-first job packets
- Role-based dashboards for technicians, managers, and executives
- API integrations with ERP and HR systems
Results
- Job status updates synced within 30 seconds when connectivity returned
- Reporting cycles shortened from weekly to daily
- Technician NPS increased after UX simplification
Custom operations software should meet teams where work actually happens—in the field.
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